Popular online shopping brand is giving up free returns. Returning clothes will cost you
Products purchased online at H&M will no longer be able to be returned for free. The brand is introducing a fee. - I expect that there will be more such cases - explains Trae Bodge, American expert.
Sep 27, 2023 | updated: 9:19 AM EDT, October 5, 2023
H&M, the well-known Swedish chain, is introducing changes to the rules of the online store. What fees will customers have to pay for returning blouses, jackets and pants purchased online?
H&M introduces a fee for returning clothes purchased online
Until now, online shopping allowed for free returns, today you have to pay 5.99 USD. However, there is also good news. Returns made in stationary stores are still free of charge for now. It is worth noting that there is a way for the return of goods purchased online to remain free of charge. Participants in the Premium loyalty program can benefit from it.
H&M customers can return goods within 30 days - as long as they still have the receipt, and in the case of card payment, transaction confirmation.
End of free returns? Shops are changing the rules
Other shops also introduce return fees. Among others, Zara. This trend applies worldwide. In the United States, the e-commerce giant - Amazon, also started introducing return fees.
- I expect that there will be more such cases - explains Trae Bodge, an online shopping expert quoted by ABC News.
Returns are very costly for sellers. The fees incurred by stores can reach up to ten dollars. That's why they're increasingly less likely to offer the possibility of returning purchased products for free. Consumers should be prepared for this - he adds
In her opinion, this could cause some people to give up online shopping in favor of brick-and-mortar stores.
When shopping online, it is worth considering the costs associated with a possible return. It is also important to remember that returning products is costly for the planet - it generates greenhouse gas emissions and increases the consumption of resources.
