NewsGeorgia woman's $7,000 Subway sandwich mishap: costly tip field mistake

Georgia woman's $7,000 Subway sandwich mishap: costly tip field mistake

The woman accidentally paid over $7,000 for a Subway sandwich.
The woman accidentally paid over $7,000 for a Subway sandwich.
Images source: © Getty Images | Joe Raedle
7:47 PM EST, November 24, 2023

A woman paid over $7,000 for a Subway sandwich when she mistakenly entered her phone number in the tip field, believing it was part of a loyalty points collection program.

Vera Conner, a resident of College Park, Georgia, frequents her local Subway and was taken aback when she ordered an Italian Sub #4 with salami, pepperoni, and ham, costing $7.54, only to end up paying over $7,000- as reported by NBC.

"When I looked at my receipt, I was like oh my God!," Conner revealed to NBC News. "I thought, this number looks familiar - it was the last six numbers of my phone number".

Mistakenly entering her phone number as a tip

Conner, under the impression that she was inputting her phone number into the Subway loyalty points collection app, was surprised when her entered digits were read as a tip exceeding $7,000. This was due to her accidentally being on the bank's website.

Upon realizing the error, she immediately contacted her bank to dispute the charge but was denied. She then decided to approach the Subway she ordered from, where she again met with a similar refusal. The store manager advised her to settle the issue with her bank - media sources detailed the incident.

After over a month-long struggle, Bank of America agreed to refund her payment. Initially, the bank denied Conner's refund request because she asked for a refund of the entire purchase, including both the sandwich and the sizable tip - as reported by NBC.

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